We know that thinking about returns right now can be quite stressful. To make life a little easier, any orders placed from 1st March 2020 will qualify for an extended returns period of 90 days. Our standard returns policy still applies.
If you are not completely satisfied with your order you can return it to us within 90 days of receipt using the following methods. All refunds will be completed within 14 working days of receipt.
1) FREE UK RETURNS BY POST
- Package up the parcel, including your completed returns form and a copy of your delivery note if available.
- Affix the pre-paid postage label, which is enclosed in your order and send your return via the Royal Mail. Please remember to ask the Post Office for your proof of posting and keep it for your reference until you have received your refund.
- The Post Office will stamp and date the proof of postage to prove the item(s) has been returned. Without this we cannot process a refund if we do not receive the returned order.
- As long as the returns label provided is used, then this return is completely free of charge within mainland United Kingdom.
For a copy of our returns form, please click here.
2) RETURNS FOR INTERNATIONAL ORDERS
Unfortunately, we are currently unable to offer free returns for our international customers. If you are returning an item from outside the UK, the item will need to be sent at your own cost and risk within 28 days of receipt.
Your international returns checklist:
- Pack your item securely
- Enclose your completed Returns Form and a copy of the delivery note if available
- Use a registered or traceable postal service – we are not liable for returned goods which are not received.
3) RETURNS FROM RETAIL OUTLETS
You must return a purchase made in a retail outlet to that retail outlet with a proof of purchase.
4) FAULTY OR DAMAGED ITEMS
In the event that an item is faulty or damaged please return the item using the above method, we will be happy to assess the item and exchange or refund it.
Personalised and embossed items are considered final sale. No returns or exchanges accepted. If something isn’t quite right with your personalised item, please contact our customer service team at +44(0)1985 212291 or firstname.lastname@example.org
A gift item can be returned as long as a proof of purchase can be provided with the return.
7) FURTHER INFORMATION
The easiest way to return your goods is to follow the instructions above. We can only exchange for a different colour or size not a different style. If you require a different style please request a refund and order a new item. Items must be returned unused, in perfect condition and the original packaging. Until you return the items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage. Please be aware that the additional postage charges you request at the time of purchase will not be refunded.
8) CUSTOMER SERVICES
If you have any other questions please contact our customer services team.
Our team will be delighted to hear from you and are available from 8.30am to 5pm Monday to Friday. Please note that we are closed on Bank Holidays.
Telephone: +44(0)1985 212291