Free UK Delivery on Orders £50 and Over
Makers of Fine Gloves

Returns Conditions

  • If you are not completely satisfied with your order you can return it to us within 28 days of receipt.
  • All products must be returned in a re-saleable condition. This means the product and its packaging, labels and tags are intact, undamaged and unused. We will not accept worn, damaged, altered or used goods unless faulty. If tags and labels are removed, a £5 restocking fee will be deducted from your refund.
  • We also reserve the right to reduce the amount of monies refunded to you (up to the value of the contract price) where the value of the goods are diminished from excessive handling which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. We shall evaluate the condition of the product by considering if your handling goes beyond that, which might reasonably be allowed in a shop and the general wear of the product.
  • Products which have been personalised cannot be returned unless the item is faulty.
  • We do not accept returns made outside of Dents own website. These must be returned to the original place of purchase.
  • Until you return the items to us, you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage. Please be aware that any additional postage charges above our standard rate you requested at the time of purchase will not be refunded.
  • Multiple items ordered on a single order that need to be returned should be returned all together as one parcel otherwise a restocking fee of £5 will be deducted form your refund.

Returns Instructions

  1. Complete the return form. Please highlight each item/s you are returning, add the applicable reason code and enclose the form within the package.
  2. Ensure that suitable packaging is used to return your items, preferably the original Dents packaging your order was sent in.
  3. Please return your parcel via Royal Mail. Click [here] royalmail.com/track-my-return/pick-a-retailer and follow the instructions to send your parcel back to us. Alternatively, return your parcel to the address below using your own preferred carrier. If choosing this option, please ensure you use a tracked service or receive proof of posting as we’re not responsible for returned goods that are not received into our Returns Department.
  4. Refunds will be processed within 14 days from the date of receipt into our Returns Department.

Refunds

  • Once we have received your item/s back with the completed returns form filled in we will inspect the item/s to ensure they are still in the original condition that they were sent out in. Refunds will exclude any express delivery charges above our standard shipping rate and will have a £3 return charge deducted from your refund. If the item has any tags or label removed or missing a £5 restocking fee will be deducted from your refund.
  • If an item is deemed to have been worn, has had excessive handling, we will reduce the amount of monies refunded to you or we will return the item/s back to you.
  • If your item is outside of the standard 28 days return period, we will issue a credit note.

Exchanges

  • Unfortunately, we no longer offer an exchange service. If you require a replacement size, colour or style, please place a new order

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